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Customer Support
The right and convenient way of handling customer complaints and requests through Blue Chameleon's Ticket System will be unveiled in this Chapter.
All commands explained in this section are accessible from / .
Helpdesk access rights can be set up either at the Modify User Page or the User Right Page
under the element
[Menu script user rights :] Helpdesk
Subsections
- Helpdesk setup guide
- Ticket purposes and basics
- Creating a ticket
- Creating tickets for other objects (In Development)
- Ticket statuses
- Ticket duration
- Ticket priorities
- Searching for tickets and displaying them
- Different ways to look for tickets
- Styles for displaying tickets
- The View Ticket Page
- Ticket display details - The Advanced Mode
- Processing a ticket : an example
- Checking time evolution of ticket-related data
Next: Helpdesk setup guide Up: BLUE CHAMELEON (Full Documentation) Previous: Setting activities for a