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Ticket statuses
Ticket statuses are five :
- new, which is the default status when the ticket is created ;
- open, which is the status a 'new' ticket can be changed to in order to mean it has to be processed ;
- client pending ;
- event pending, which puts the ticket in stand-by until a call-back date, set thanks to a calendar that pops-up when this status is validated ;
- closed, which serves to mean that the issue has been resolved.
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