Support

Support

Documentation

Needless to say that we maintain an in-depth, regularly-updated documentation about Blue Chameleon ; we also provide a Frequently Asked Questions document as well as a Ready-to-use Database featuring practical examples.

Online Support

Always devoted to serve you during the use of our ERP, we provide online, step-by-step support in the same way that Blue Chameleon handles support to your clients, that is to say with the use of tickets.

This personalized online assistance relies on credit purchase. According to the urgency of your requests, you may want to suscribe to our Gold option to make your ticket prioritary and enjoy a reduced answer time.

The "Basic" ticket system grants you access to our online assistance :

Basic

Credits 1 for 10 minutes

Maximum answer time 1-2 workdays

Price for 1 credit €12 (VAT excl.)

This option allows you to get an answer within 2 workdays ; a €12 credit will be billed for each 10-minute time slot.

If you want a faster reply time, we recommand the "Gold" option :

Gold

Price €100/month (VAT excl.)

Minimum length of commitment 6 months

Maximum answer time 1 day (incl. weekends and holidays)

The Gold option endows you with a much faster reply time.

Online Support
	A team dedicated to solving your problems
	Spare credits with priority system
	Helpdesk...
User Guides
	Exhaustive and step-by-step
	Contains a Quick Set-Up Guide
	The best way to learn how to handle Blue Chameleon
	Basic - Extended - Full
Frequently Asked Questions
	Questions that our clients asked us
	From basic questions to more specific questions
	More...
Ready-to-Use Database
	Business case studies providing an easy start up
	See how Blue Chamelon will take care of your particularities
	More...
Expanding Blue Chameleon
	How to build your own Blue Chameleon Add-On
	More...
Content Management System
	Smoothly manage your website, Blue Chameleon-style
	More...