Ticket statistics

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Ticket statistics

Also available from the main Customer Support Page, the button leads to a page shown at the image below which will allow you to check ticket statistics by displaying tables featuring ticket types, categories, statuses...

Dates inbetween which to check ticket statistics can be chosen, as well as the issuing user group. Several displays are then available, cleared up in the following.

For a user group to appear in the menu, it must be an 'open' group.

**Figure 8.12:** From here, ticket statistics can displayed according to date and user groups, with three kinds of tables

Subsections

'Global Statistics:'
'Statistics for selected parameter:'
'Global Statistics - sort by parameters:'

Next: 'Global Statistics:' Up: Checking time evolution of Previous: User activity