Next: Ticket purposes and basics Up: Customer Support Previous: Customer Support

Helpdesk setup guide

The following guide mainly refers to functions explained in Advanced Functions and Configuring.

creation of ticket types and their related categories and parameters ;
if to be used in the future, creation of predefined emails, texts and durations ;
creation of ticket styles ;
editing user details for helpdesk : style, rights and ticket types ;
editing user group details for helpdesk.

Next: Ticket purposes and basics Up: Customer Support Previous: Customer Support