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Ticket issuing prerogatives and administration
The user that creates a ticket belongs to a user group which may be set to issue only a certain type of tickets, according to the functions you define this user group to stand for ; moreover, the user's rights can also be set in order to rule her/his view options and forward capabilites.
This principle enables to quicken ticket creation as well as most importantly to avoid bad ticket forwards to user groups that do not have the skills to process them.
It must be strongly pointed up that the rights of a user are only defined by her/his user rights, not her/his belonging to a user group, as this structure does not grant rights.
All of this is accomplished thanks to the ticket administration tools, which are accessed via 
/ 
/ 
. Then, the Administration menu shows five buttons :
Their specific functions are cleared up below.
Subsections
: the Forwards Administration Page
: the List of Ticket Types Page
: The List of Ticket Styles Page
: the User Details Page
- The User Groups Page
- Logical types (In Development)
- Public (In Development)
Next: : the Forwards Administration Up: BLUE CHAMELEON (Full Documentation) Previous: Scheduler tasks