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Categories and parameters for a ticket type
On the Ticket Types Page, the leftmost button, 
, allows to make ticket description better. For instance, we could want a ticket of the Customer type (as created above) to be split into two kinds, 'product' and 'service' in order to make distinction between complaints about faulty products and complaints about quality of service. To fulfill this wish, a Complaint category could be created, holding the two parameters 'Product' and 'Service'.
This is provided by the Categories Page, accessed by clicking on foresaid button. The simple process of creating a new category (whose only property is its name) is then shown at the left-hand of the figure below. Afterwards, on this page, categories are displayed as list, and for each of them, modifying (which is just a name change for that matter) and removing are possible thanks to the eponymous buttons.
Finally, the leftmost button of this page, 
, allows you to define parameters in the way illustrated at the figure below on the right.
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Another example would be for instance concerning tickets of a 'Supplier' type ; a 'Problem' category could then be defined, embracing the parameters 'Quality' and 'Delivery'.
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