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Predefined emails

As illustrated below, a predefined email is added via Image z_Predefined_emails / Image z_Add_email.

Figure A.7: Creating a predefined email to the client meaning that the her/his request is being processed.
Image TICKET_PREDEF_EMAIL

Once it has been created, it is possible to view your text in a pop-up window, modify it (similarly as above) or delete it by clicking the eponymous buttons. Image z_Add_other_language lets you create a text of the same text type and title, but in another language ; indeed, the language drop-down menu lets you pick any language in which the text has not yet been written.
 
This predefined email can be then called if a notification email is to be sent while at adding an action.


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Next: Predefined texts Up: Going further into ticket Previous: Categories and parameters for