As an essential component to the health of your company, Customer Support is hereby supported with the Ticket System that will allow you to synergistically manage any client complaint or change in situation from its issuing to its full resolving.

The Helpdesk main page [click to enlarge]

Blue Chameleon's Ticket System keeps a record of everything that has been done on a particular ticket ; that includes for instance the assigning to another Blue Chameleon users, the attachment of files at any step, the update on the problem's solving until its conclusion.

At any stage, it is possible to inform your client of the resolving of her/his complaint.

Finally, the wide personalization possibilities of the ticket characteristics ensure that you will never be caught off-guard by the unexpected.

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