Next: Managing user rights Up: A : Advanced Functions Previous: About ticket issuing prerogatives,
How to prevent certain users from receiving tickets that they could not process anyway ?
This requirement is in fact ensured right at the beginning : instead of blocking the receiving of a ticket by an unrelated user, Blue Chameleon rather primarily prevents it to be assigned to that wrong user.
Assignments rights are set from ticket user administration page (as accessible via 
/ 
/ 
, for instance :
There, that user will not be able to send any ticket to Admin and to any user member of the Accounting user group : as shows the picture below, Admin and the Accounting user group will not even appear in the Assignment menu :
It can be noticed that user Mary, who is also a member of the Accounting group, still appears in this menu : but she appears as a member of the External user group, to which assignment was authorized. That is because the Blue Chameleon ticket assignment system is not based upon a user's skills, but upon her/his skills as a member of a particular user group.
Next: Managing user rights Up: A : Advanced Functions Previous: About ticket issuing prerogatives,