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The User Groups Page

As illustrated below, all user groups are listed ; in order to set which ticket types a user group will be able to issue, click on Image z_Modify. On the subsequent page, all ticket types already authorized to the user group will be listed ; if you wish to add another, pick it from the drop-down menu, which conveniently lists tickets types not yet added. Then click on Image z_Add to validate your choice.
 
If you want to remove a ticket type from this user group, click on the corresponding Image z_Delete button. The Image z_Default button marks the ticket type that will be pre-selected in the 'Type:' while at ticket creation.

Figure A.14: Giving to the Customer Support user group the possibility to issue tickets of the 'Supplier' type.
Image TICKET_USER_GROUPS


next up previous
Next: Logical types (In Development) Up: Ticket issuing prerogatives and Previous: Ticket types for user