next up previous
Next: : The List of Up: Going further into ticket Previous: Predefined texts


Predefined durations

As illustrated below, the eponymous button allows to define durations to be used while creating a new ticket. For that matter, the relevant ticket type must have its 'Duration:' menu set to 'predefined'.

Figure A.9: Creating a predefined ticket duration of one hour. After, when adding an action, this duration will be readily available at the 'Duration:' menu.
Image ADD_PREDEFINED_DURATION

next up previous
Next: : The List of Up: Going further into ticket Previous: Predefined texts
Product | Pricing | Support | My account | Documentation | About us | Logout
The Small and Medium Enterprise Resource Planning Solution