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I want to make the Blue Chameleon's ticket system more personalized to my activities. What can I do ?
According to the different types of complaints your customer support service receives, you may want to define more than one ticket type (the default-defined one being 'customer'). To do so, follow the guideline to create a new ticket type.
Then, be sure that user groups that might issue tickets of this new type (for instance, a 'Suppliers' ticket type should be accessed by members of a user group dealing with external relations) by adding it to the list of ticket types that they can issue. Finally, at the user level go to 
to set to 'any' the 'Ticket Types :' menu for this user's
corresponding user group.
If on the other hand you do not want to create a new ticket type, characterize this default ticket type through categories and parameters. In that example, the default ticket type is given a new property (or category) called 'Complaint' which has two values (or parameters), 'Product-related' and 'Service-related'.
Next: How do I choose Up: A : Customer Support Previous: How can I easily